Privacy Policy

This Privacy Policy explains how New Era Masonry ("we," "us," or "our") collects, uses and shares information through our website at neweramasonry.com (the "Website"). We are a masonry, concrete and stucco contractor based in Phoenix, Arizona, serving residential, commercial and HOA properties across the Phoenix metro area.

This policy covers the Website and the inquiries you send through it. It does not cover other websites you reach through links on the Website. By using the Website, you acknowledge the practices described here.

We collect information you choose to give us and limited technical information sent automatically when you visit. We do not offer online payments, customer accounts or newsletter sign ups on the Website.

When you call, email or message us, we receive the details you choose to share, such as your name, contact information, property location and a description of your project. Please share only what is needed for your request and do not send payment card numbers, passwords or other sensitive personal information through the Website.

Our contact and estimate request forms ask for:

• Your name and email address (required)
• Your phone number and project location (optional)
• The type of service or project you are interested in
• A description of your project

We also record which page or form the request came from and when it was sent. Submissions are stored in a secure, access-restricted database so our team can review and respond to them. The forms include automated spam protection, such as a hidden field and a short-lived security check, which help us block automated submissions. We may email a notification of your request to our team and a confirmation to the address you provide.

The Website offers an optional chat assistant that answers general questions about our services and service area. If you use it, the conversation is saved so our team can review it and follow up. If you choose to share contact or project details in the chat, those details are saved with the conversation.

Chat replies are generated by an artificial intelligence service, which processes your messages to produce a response. Your browser stores a conversation identifier and the chat history locally so the conversation continues between pages. You can clear this through your browser's site data settings. Please do not share sensitive personal information in the chat.

When you visit, your browser sends standard technical information needed to load the Website, such as your IP address, browser type, device type, the pages requested and the time of the request. Our hosting provider may process this information to deliver, secure and troubleshoot the Website.

The Website does not use advertising cookies or tracking pixels. Its visitor analytics does not use cookies. The chat assistant uses your browser's local storage as described above. Embedded videos, if offered on a page, load only after you choose to play them and the provider may then set its own cookies. You can manage cookies and site data in your browser settings.

We use privacy-focused visitor analytics provided by Lovable, our website platform, to understand how the Website is used. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load and errors.

This analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify individual visitors. It is recorded for every visitor. Detailed data is kept for 90 days and daily summaries for one year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

• Respond to questions and estimate requests
• Contact you about the project or service you asked about
• Keep records of inquiries and our communications
• Operate, maintain, secure and improve the Website
• Prevent spam, fraud and misuse
• Meet legal obligations and protect our rights

We do not use Website submissions for marketing email or text message programs.

We do not sell your personal information. We may share information:

• With service providers that help us run the Website, such as hosting, database, email delivery and chat assistant providers, only as needed to provide their services
• When required by law, legal process or a government request
• To protect the rights, property or safety of our business, customers or others
• As part of a business transfer, such as a merger or sale of assets

The Website relies on third-party services, including:

• Lovable, for website hosting, data storage and visitor analytics
• An email delivery service, for inquiry notifications and confirmations
• An artificial intelligence service, for chat assistant replies
• Video providers such as YouTube, only when you choose to play an embedded video

These providers handle information under their own privacy policies.

We use reasonable safeguards intended to protect information, including encrypted connections, restricted database access and input validation. No website, transmission or storage method is completely secure, so we cannot guarantee absolute security.

We keep inquiry and chat information for as long as needed to respond to your request, maintain business records, resolve disputes and meet legal obligations, and then delete or anonymize it when it is no longer needed.

The Website links to other websites, such as the Arizona Registrar of Contractors and Google. We do not control those websites and are not responsible for their content or privacy practices. Please review their policies before sharing information with them.

The Website is intended for adults seeking masonry and construction services. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

• You can browse the Website without submitting a form or using the chat
• You can limit the information you choose to share with us
• You can clear cookies and site data, including chat history, in your browser
• You can contact us to ask about, correct or delete information you have provided

We may need to verify your identity before acting on a request, and we may keep certain information where the law requires it.

Depending on where you live, state law may give you additional rights, such as the right to access, correct or delete personal information, or to opt out of its sale. These laws apply only to businesses that meet certain criteria. Where a law applies to us, we will respond to requests as it requires. To make a request, use the contact details below.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. Please also review our Terms & Conditions.

For questions about this Privacy Policy or your information, contact us: